gwhockey.ie takes your privacy very seriously. We know that you care how information about you is used and shared. By visiting this site, you are accepting the practices as described in this Privacy Policy.

What personal information do we gather?

The information we gather from customers helps us personalise and continually improve your experience. Below are the types of information we gather.

Information You Give Us

We receive and store information you enter on gwhockey.ie by email or share with us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for purposes such as responding to your requests, customising future promotions, improving our functionality and communicating with you.

Automatic Information

We receive and store certain types of information whenever you interact with us. For example, like many websites we use "cookies" and we obtain certain types of information when your web browser accesses our email program. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personal experience if we cannot recognise you, we want you to be aware that these tools exist.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open email from us if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid unnecessary messages to our customers. Our weekly newsletter will send you updated email offers about various products or services that we believe you may be interested in. There is an unsubscribe option on this email and you can use it at any time.

Information from Other Sources

For reasons such as improving personalisation of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to your account information. Sometimes we will also receive updated delivery and address information from other sources so that we can correct our records and deliver your next purchase or communication more easily.

What about cookies?

Like most websites, we use some cookies.

Cookies are small text files stored on your computer by your browser. They're used for many things, such as remembering whether you've visited our website before, so that you remain logged in – or to help us work out how many visitors we get on the site over a given period of time. These cookies contain information about the use of your computer but they don’t include personal information about you.

We do not use cookies to collect personally identifiable information about you although, we may combine information from your registration with the data we get from the web analytics services we use and their cookies to analyse how you and other people use our Online Services.

Most current browsers allow you:

• Block third party cookies.
• Block cookies from particular sites.
• See what cookies you’ve got and delete them on an individual basis.
• Block all cookies from being set.
• Delete all cookies when you close your browser.

You should be aware that you will lose any preferences if you delete cookies, which includes where you have opted out from cookies (as this requires an opt-out cookie to be set!).

Do we share information we receive?

Information about our customers is an important part of our business, and we will not sell it to others. gwhockey.ie will only share customer information with our other business contacts which are applicable to your requests for services on our website. We may also share information internally between different businesses within our company.

Agents

We employ other companies and individuals to perform functions on our behalf. They have access to personal information needed to perform their functions but may not use it for other purposes.

Promotional Offers

Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this we do not give that business your name and address.

Business Transfers

As we continue to develop our business, we might sell or buy additional businesses / websites or assets. In such transitions customer information generally is one of the transferred business assets. Also, in the unlikely event any or all of our assets are acquired, customer information will be one of the transferred assets.

Protection of Ourselves and Others

We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of ourselves or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

Security - How secure is information about me?

The information you provide will be kept confidential and will be used only to support your relationship with us. We do not disclose or sell your information.

All of our payments are processed by Realex Payments so we do not hold your credit card details at any time. Realex Payments are a very reputable company who also process payments for Aerlingus, Paddy Power and Virgin Atlantic.

Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information. Realex Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows their commitment to above industry standard in every aspect of payment processing. Information is sent to them from gwhockey.ie via the internet and they then connect to our bank. All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data. All messages sent to Realex and the responses from Realex are authenticated using digitally signed digests. All requests are verified against a legal list of IP address and referring URLs.

The Realex technical infrastructure is located in secure co-location facilities that have 24/7 security and advanced building management systems along with environmental controls. Critical servers and applications are monitored constantly to threshold levels and Realex Payment staff are instantly alerted via our real time monitoring and alerting service. All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet. The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component. Realex Payments are registered with the data protection commissioner as a "Data Processor". Cardholder information is encrypted and not displayed in our reporting systems - Realcontrol.